Behind the Scenes - Meet the IT Department

May 21, 2024

As part of our new blog series, Behind the Scenes, we have decided to interview Norwich School's IT Department to get a sense of their role in the everyday working's of the School, IT Service and Support Manager, Mrs Julie Goodswen, answers the following questions...



How is your department divided? 

The entire team is well-equipped to address queries on any IT subject pertinent to Norwich School. However, it is sometimes noticeable that team members tend to naturally gravitate towards specific roles based on the types of tickets they handle. 


Tell me about the team? 

We currently have possibly the best team we have ever had. The team members work together collaboratively to tackle any uncommon challenges. While some team members have a deeper expertise in particular areas, everyone is eager to lend a hand whenever needed. 


What does the average day in the IT department look like? 

There really is no average day; every day is different. We never quite know what challenges we’ll face although it’s a common occurrence to deal with password resets and lost or new ID card issues at the Service Desk. 


Do you work with many other departments in the school? If so, how? When? 

We only work with other departments in that we collaborate to assist with the setting up of events, classroom set-ups and in testing that software will work on our devices. Our team covers IT, Reprographics and external events (with Reprographics and Events covered mainly by one member of the team for each) and the other team members will help as required but, in most areas, we tend to only see people when they have an IT issue. Somehow, the team are positive and happy most of the time. 


What’s the best thing about your department? 

The best thing about the IT department is the way the technicians all work seamlessly together and get along well. Their close-knit bond fosters a genuine atmosphere of friendliness and teamwork. 


What’s the most common issue that people come to the service desk for? 

The most common issues that come to the Service Desk in person are password issues, problems with ID cards and laptop hardware or connectivity issues. Most problems are easily resolved but some do present us with head-scratching moments, but the team do like a challenge. 


Do you have any IT tips you would like to share? 

It’s all about maintaining the health of your device really. So, bookmark browser tabs you want to return to rather than keeping dozens of tabs always open. And shut down your computer at the end of each day/week if you can – your device would really appreciate it. 


You will be familiar with 2-factor authentication for your Microsoft 365 account and ISAMS. If you happen to change the phone on which you have your authenticator app, 2FA will no longer work, so you will need to get in touch with IT Support for us to reset the system at this end. Once this has been done, you can start the process of setting up 2FA on your new device. (We can provide help with this if you need it!) 

 

By Eleanor Lewis August 14, 2025
Emotions ran high on A Level results day, and rightly so, as our Class of 2025 reached a major milestone after two years of hard work and commitment. Today marks the beginning of an exciting new journey as they step into the future, armed with the results of their hard work. Over 95% of pupils achieved their first or second choice onward route and there are also some truly outstanding personal triumphs. No question, the pupils in this year’s cohort have every reason to feel proud. We caught up with a few of them to hear first-hand what these results mean and how they’re feeling as they look ahead. 
Norwich School and the Close
August 14, 2025
The school is pleased to announce strong A Level results. The cohort of 177 U6 candidates have achieved the following: 24% of grades at A*; 52% of grades at A*-A; 82% at A*-B; 94% at A*-C; 100% at A*-E. Outstanding individual performances included: 5 candidates with 4 A*; 16 candidates with 3A* or more; 54 candidates with 3A or more. These results are enabling positive next steps. Even before improvements from the UCAS Clearing process have been absorbed, 80% of leavers have secured their first choice onward route and over 95% have achieved their first or second choice.  The Head, Steffan Griffiths, said, “I am delighted for the Class of 2025; they have been terrific in so many areas of school life, acting as positive role models in our community and offering much in arenas such as sport, music, drama, dance and service. It is fitting that they now round off their time in Cathedral Close with strong academic results, too, thereby opening up all sorts of exciting individual onward routes. All at school wish them well”. Richard Peters, Head of Sixth Form, commented, “This cohort of pupils committed to a concerted spell of hard work, so I am pleased that they have been appropriately rewarded with these impressive results. They enjoyed support of families at home and teachers in school, to whom I am grateful. I offer sincere good wishes for our leavers’ next steps”. NB: specific grade percentages will be published when the subject paper review process has been completed.
By Eleanor Lewis August 5, 2025
Nick Conway, L6 pupil, has been selected to represent Great Britain at the Under 19 Junior World Championships in the Men’s Eight racing in Trakai, Lithuania, which is taking place from 6-10 August. This is a very proud moment for the Boat Club program and the School as a whole, as Nick is the first Sixth Form rower from Norwich School to be selected for the Junior World Championships. To celebrate this achievement, we caught up with Nick in the lead up to the Championships... How long have you been rowing? I’ve been rowing for 2 1/2 years since starting lent term in L5. However, rowing has been a part of my life from a young age through my parents. How often do you practice/train? As a boat club we have 14 sessions a week, where we train as a whole boat club, both girls and boys squads together, which helps build a strong community and group. How has Norwich School helped you on your rowing journey? Norwich School have helped me develop by providing elite coaching by various members of the sports department, most of all, Mr Carter-Mayers, our senior rowing coach, along with my academic teachers who have been supportive along the way. How did you get selected to represent GB in U19 Junior World Championships? Selection was decided by a week of testing and racing up to 8 times a day. Through the results from then and throughout various trials this year the selectors build a ranking of the top 7 rowers, which they will take to the worlds championships. Thankfully I was in this group to be selected. How have you been preparing for the event? Since leaving for selection camp on the first week of the summer holidays I’ve been down in London and Reading at the national training centre. I have been rowing with my crew and getting familiar with each other ready for when we take on the rest of the world on the 7th of August. Throughout these 4 weeks we’ve come together well, with a few rocky patches, but nonetheless feeling confident as we enter competition week. We wish Nick the best of luck!
By Eleanor Lewis July 31, 2025
5 - 16 August Open daily 10:00 - 16:00 Closed Sundays. Free admission. Reepham Artists and Makers are a collective of artists and makers based in and around Reepham, Norfolk. They have been exhibiting together since 2017 in galleries and other venues. They work in textiles, ceramics, painting, silver-smithing, glass, wood, gilding and sculpture. Many of the group display and sell as individuals but also come together as a group. Meeting on a regular basis, the artists work together on exhibitions, run workshops within their disciplines and have social visits to galleries and exhibitions in and around Norfolk. Jackie Watson - Ceramics • Sue Johnston - Paintings and Textile Art • Carolyn Penney - Glass and Metal Work • Sara Kenyon - Painter and Water Colourist • Linda Sadler - Ceramics and Textiles • Jane Bygrave - Ceramics • Emily Longhurst - Artist, Working in wood, acrylics and gilding • Tamara Goulding - Lacemaker
By Eleanor Lewis July 14, 2025
Friday 4 July, Independence Day in America, happened to be a memorable day of independence for some of our community, as it heralded the last day of school for our Upper Sixth pupils. And it wasn’t just the pupils sharing this special day – parents and guardians were welcomed to the Close to share in the celebrations. Some pupils had been through the entire Norwich School journey, reflecting on 11 years growing up in the Close, whilst others had experienced a packed and exciting two year Norwich School journey, having joined in Sixth Form. Whatever the ‘length of service’, however, the mixed emotions amongst leavers were shared – excitement for the future, sadness and trepidation as such an important chapter of their lives drew to a close, pride at having reached such a milestone and a touch of exhaustion at the end of such an important academic year. A beautiful sunny day dawned, with an early breakfast for the pupils and a special address from the President of the Horatio Society, Jacob Stevenson, who wished his peers well and encouraged them to embrace their new status as Old Norvicensians (ONs). Jacob also handed out awards as voted for by the pupils themselves including, to name but a few, Most Likely to Start A Charity, Best Bromance, Most Likely to Headline Glastonbury and Most Likely to End Up Back at Norwich School (an easy win for Joel Newman who returns next year as a Lower School Gap Student!). They then headed to tutor group where they were presented with their Valedictory Reports – as written by their Head of House and the Head. Parents and Guardians then joined the celebrations for a brunch on the Refectory lawn before filing into the Cathedral for a very special Farewell Assembly. It was hard to spot a dry eye as parents and pupils joined in singing I Vow To Thee My Country and Jerusalem, and the Head delivered a moving and inspirational address. The congregation were then upstanding and clapped continuously as the Upper Sixth filed out of the Cathedral for the very last time, exiting the West Doors, where they were greeted with a farewell and handshake from the Head. The Upper Close was buzzing as families reunited with one another, hugging and crying as they shared the emotion of such a significant day. Overall, however, despite the tears, it was a day for celebration – to toast a job well done to the Class of 2025 who gave it their all and embraced every opportunity on their Norwich School journey. Corks popped and there were photos a-plenty as families embraced a last chance to take pictures in the Norwich School uniform, before departing for perhaps a rest or a power nap, before dressing in their finest and heading for Norwich City Football Club for the Leavers Ball.  Over 300 parents, staff and pupils attended a magnificent evening, with a sumptuous three course meal, entertainment and a live band which kept everyone on the dancefloor until 1am. There was an after party, but we will leave it at that…! Wishing the Class of 2025 every success for the future and stay in touch. Remember. You are all ONs for life!
By Eleanor Lewis July 12, 2025
Three groups undertook their practice expedition at the end of term. The weather kept to the predictions, being warm and sunny. On the hottest day the groups left camp early, with altered routes to ensure water could be topped up several times. They all coped very well, arriving in campsites and shade before the highest temperatures were reached. The fourth group arrived and the first groups returned to Norwich. The training was repeated with a short walk to refresh and learn navigational skill, followed by some first aid training. The next day the group walked to their next campsite, where they adopted an 8th member which you can see with the team below!
By Eleanor Lewis July 10, 2025
Congratulations to Norwich School pupil Anna Rechel, who was successfully shortlisted in the Oxford Scholastica Essay Competition 2025! Oxford Scholastica exists to inspire teenagers to seize the future. They do this by offering academic programmes which combine university-style teaching with academic challenges, Masterclasses and cultural adventures, including their summer school in Oxford as well as online courses and internships. You can find out more here about their Oxford Summer School. Anna Rechel wrote a brilliant essay answering the question "What do you think the greatest challenge currently facing Writing & Journalism is and how might you play a role in tackling it?". The panel of judges were very impressed with Anna’s essay, shortlisting it within a competitive field of over 650 entries. Anna’s prize was a free place at an Oxford Scholastica academic conference. Entering an Essay Competition is a great way to prepare for university applications, think deeply about a topic beyond the school curriculum, and widen your academic horizons. Oxford Scholastica warmly welcome entries from Norwich School for future Essay Competitions, and any students who are interested can find out more here !  Many congratulations again to Anna Rechel!
By Eleanor Lewis July 10, 2025
In August, we welcome Alison Dunhill to the Crypt for her exhibition ' Contemporary Landscapes'. An original exhibition of paintings of the natural world by renowned Norfolk artist Alison Dunhill. Vivid, bold and colourful paintings reflect the unique land and riverscapes of Norfolk, as in her response to the rewilding and regeneration of Walton Wood. These are contrasted with work inspired by the dramatic land of New Mexico and the Rockies, and some of the artist's earlier landscape work. Dunhill's dynamic explorations of colour, texture and perspective convey her close engagement with nature and the land, bringing an original, striking and provocative quality to her art. 19-30 August Open daily 11:00 - 5:00 Closed Sundays. Free admission.
By Eleanor Lewis July 10, 2025
In June, twenty Lower 6 chemists took part in the Cambridge Chemistry Challenge, a gruelling competition in which participants had to apply their chemical knowledge beyond the specification and were encouraged to think about Chemistry in the way they would at university. This year's two mammoth questions saw competitors learning about alkene isomers and the use of nuclear magnetic resonance in determining structures, as well as a 'non-boring question about boron'. The Chemistry Department was delighted with the level of participation this year, as well as the high proportion of certificates awarded to Norwich School, including three gold awards. The following pupils obtained awards: Copper – Brandon Camderman, Harry Chant, Thomas Irvine, Ana Paduraru, Mei McAuley, and Ansh Thakur. Silver – Omar Alfiky, Isaac Chan, Sissi Chan, Katerina Di Maria, Isio Emore, Emmanuel Milne, Emile Verschoor and Aaron Zhang. Gold - Mari Lee, Freya Simmonds, and Adit Raje.
By Sonja Mitchell July 9, 2025
Thanks to the Refugee Support Group and financial support from FONS, over 30 bicycles have been repaired for local refugees.
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