Website Privacy policy

Privacy Policy

Who are we?

Norwich School is an independent, co-educational day school for pupils between the ages of four and eighteen. Norwich School operates as a charity with the registration number 311280.

Other linked organisations

Friends of Norwich School

What is this policy for?

This policy is intended to provide information about how the school will use (or "process") personal data about individuals including: its current, past and prospective pupils; and their parents, carers or guardians (referred to in this policy as "parents").

This information is provided in accordance with the rights of individuals under Data Protection Law to understand how their data is used. Parents and pupils are all encouraged to read this Privacy Notice and understand the school’s obligations to its entire community.

This Privacy Notice applies alongside any other information the school may provide about a particular use of personal data, for example when collecting data via an online or paper form.

This Privacy Notice also applies in addition to the school's other relevant terms and conditions and policies, including:

  • any contract between the school and the parents of pupils;
  • the school's policy on taking, storing and using images of children; the school’s CCTV and/or biometrics policy;
  • the school’s retention of records policy;
  • the school's safeguarding, pastoral, or health and safety policies, including how concerns or incidents are recorded; and
  • the school's IT policies, including its Acceptable Use Policy, eSafety Policy, Remote Working Policy and Bring Your Own Device Policy.

Anyone who works for, or acts on behalf of, the school (including staff, volunteers, governors and service providers) should also be aware of and comply with this Privacy Notice and the school's data protection policy for staff, which also provides further information about how personal data about those individuals will be used.

Responsibility For Data Protection

The School has appointed the Bursar who will deal with all your requests and enquiries concerning the school’s uses of your personal data (see section on Your Rights below) and endeavours to ensure that all personal data is processed in compliance with this policy and Data Protection Law.

The Bursar can be contacted in writing at 71a The Close, Norwich, Norfolk, NR1 4DD, by telephone on 01603 728430 or by emailing


Why the school needs to process personal data

In order to carry out its ordinary duties to pupils, parents and visitors, the school may process a wide range of personal data about individuals (including current, past and prospective pupils or parents) as part of its daily operation.

Some of this activity the school will carry out in order to fulfil its legal rights, duties or obligations – including those under a contract with its parents of its pupils.

Other uses of personal data will be made in accordance with the school’s legitimate interests, or the legitimate interests of another, provided that these are not outweighed by the impact on individuals, and provided it does not involve special or sensitive types of data.

The school expects that the following uses to fall within the category of its (or its community’s) “legitimate interests”:

  • For the purposes of pupil selection (and to confirm the identity of prospective pupils and their parents);
  • To provide education services, including musical education, physical training or spiritual development, career services, and extra-curricular activities to pupils, and monitoring pupils' progress and educational needs;
  • Maintaining relationships with alumni and the school community, including direct marketing or fundraising activity and social events;
  • For the purposes of donor due diligence, and to confirm the identity of prospective donors and their background and relevant interests;
  • For the purposes of management planning and forecasting, research and statistical analysis, including that imposed or provided for by law (such as diversity or gender pay gap analysis and taxation records);
  • To enable relevant authorities to monitor the school's performance and to intervene or assist with incidents as appropriate;
  • To give and receive information and references about past, current and prospective pupils, including relating to outstanding fees or payment history, to/from any educational institution that the pupil attended or where it is proposed they attend; and to provide references to potential employers of past pupils;
  • To enable pupils to take part in national or other assessments, and to publish the results of public examinations or other achievements of pupils of the school;
  • To safeguard pupils' welfare and provide appropriate pastoral care;
  • To monitor (as appropriate) use of the school's IT and communications systems in accordance with the school's IT: acceptable use policy;
  • To make use of photographic images of pupils in school publications, on the school website and (where appropriate) on the school's social media channels in accordance with the school's policy on taking, storing and using images of children;
  • For security purposes, including CCTV in accordance with the school’s CCTV policy; and
  • Where otherwise reasonably necessary for the school's purposes, including to obtain appropriate professional advice and insurance for the school.

In addition, the school may need to process special category personal data (concerning health, ethnicity, religion, biometrics or sexual life) or criminal records information (such as when carrying out DBS checks) in accordance with rights or duties imposed on it by law, including as regards safeguarding and employment, or from time to time by explicit consent where required. These reasons may include:

  • To safeguard pupils' welfare and provide appropriate pastoral (and where necessary, medical) care, and to take appropriate action in the event of an emergency, incident or accident, including by disclosing details of an individual's medical condition where it is in the individual's interests to do so: for example, for medical advice, social services, insurance purposes or to organisers of school trips;
  • To provide educational services in the context of any special educational needs of a pupil;
  • In connection with persons volunteering to help the school, for example DBS checks;
  • To run any of its systems that operate on biometric data, such as for security and other forms of pupil identification; or
  • For legal and regulatory purposes (for example child protection, diversity monitoring and health and safety) and to comply with its legal obligations and duties of care.


Types of personal data processed by the school

This will include by way of example:

  • names, addresses, telephone numbers, e-mail addresses and other contact details;
  • details of the years pupils attended the school, how individuals are connected within the school community, details of any gifts or donations which have been made;
  • car details (about those who use our car parking facilities);
  • biometric information, which will be collected and used by the school in accordance with the school's biometrics policy;
  • bank details and other financial information, e.g. about parents who pay fees to the school;
  • past, present and prospective pupils' academic, disciplinary, admissions and attendance records (including information about any special needs), and examination scripts and marks;
  • where appropriate, information about individuals' health, and contact details for their next of kin;
  • references given or received by the school about pupils, and information provided by previous educational establishments and/or other professionals or organisations working with pupils; and
  • images of pupils (and occasionally other individuals) engaging in school activities, and images captured by the school's CCTV system (in accordance with the school's policy on taking, storing and using images of children);


How the school collects data

Generally, the school receives personal data from the individual directly (including, in the case of pupils, from their parents). This may be via a form, or simply in the ordinary course of interaction or communication (such as email or written assessments).

However, in some cases personal data may be supplied by third parties (for example another school, or other professionals or authorities working with that individual); or collected from publicly available resources.


Who has access to personal data and who the school shares it with?

Occasionally, the school will need to share personal information relating to its community with third parties, such as professional advisers (lawyers and accountants) or relevant authorities (HMRC, police or the local authority).

For the most part, personal data collected by the school will remain within the school, and will be processed by appropriate individuals only in accordance with access protocols (i.e. on a ‘need to know’ basis). Particularly strict rules of access apply in the context of:

  • medical records [held and accessed only by the school nurse and appropriate staff under his/her supervision, or otherwise in accordance with express consent]; and
  • pastoral or safeguarding files.

However, a certain amount of any SEN pupil’s relevant information will need to be provided to staff more widely in the context of providing the necessary care and education that the pupil requires.

Staff, pupils and parents are reminded that the school is under duties imposed by law and statutory guidance (including Keeping Children Safe in Education) to record or report incidents and concerns that arise or are reported to it, in some cases regardless of whether they are proven, if they meet a certain threshold of seriousness in their nature or regularity. This may include file notes on personnel or safeguarding files, and in some cases referrals to relevant authorities such as the LADO or police. For further information about this, please view the school’s Safeguarding Policy.

The school provides a School Fee Refund Scheme which is administered on the school’s behalf by March, this is an opt in service. The school will share personal data about pupils and parents with March if parents opt into the scheme. The school will not share information if the parent has not opted in.

Finally, in accordance with Data Protection Law, some of the school’s processing activity is carried out on its behalf by third parties, such as IT systems, web developers or cloud storage providers. This is always subject to contractual assurances that personal data will be kept securely and only in accordance with the school’s specific directions.

How long we keep personal data

The school will retain personal data securely and only in line with how long it is necessary to keep for a legitimate and lawful reason. Typically, the legal recommendation for how long to keep ordinary pupil files is up to 7 years following departure from the school. However, incident reports and safeguarding files will need to be kept much longer, in accordance with specific legal requirements. If you have any specific queries about how this policy is applied, or wish to request that personal data that you no longer believe to be relevant is considered for erasure, please contact The Bursar. However, please bear in mind that the school may have lawful and necessary reasons to hold on to some data. Further details can be found in our Retention of Records Policy.

Keeping in touch and supporting the school

The school will use the contact details of parents, alumni and other members of the school community to keep them updated about the activities of the school, or alumni and parent events of interest, including by sending updates and newsletters, by email and by post.

Unless the relevant individual objects, the school may also:

  • Share personal data about parents and/or alumni, as appropriate, with organisations set up to help establish and maintain relationships with the school community, such as the Friends of Norwich School, direct mailing companies working on behalf of the school;
  • Contact parents and/or alumni (including via the organisations above) by post, phone and email in order to promote and raise funds for the school;

Should you wish to limit or object to any such use, or would like further information about them, please contact the Bursar in writing. You always have the right to withdraw consent, where given, or otherwise object to direct marketing or fundraising. However, the school may need nonetheless to retain some of your details (not least to ensure that no more communications are sent to that particular address, email or telephone number).

Your rights

Individuals have various rights under Data Protection Law to access and understand personal data about them held by the school, and in some cases ask for it to be erased or amended or for the school to stop processing it, but subject to certain exemptions and limitations.

Any individual wishing to access or amend their personal data, or wishing it to be transferred to another person or organisation, or who has some other objection to how their personal data is used, should put their request in writing to the Bursar.

The school will endeavour to respond to any such written requests as soon as is reasonably practicable and in any event within statutory time-limits, which is one month in the case of requests for access to information. The school will be better able to respond quickly to smaller, targeted requests for information. If the request is manifestly excessive or similar to previous requests, the school may ask you to reconsider or charge a proportionate fee, but only where Data Protection Law allows it.

You should be aware that certain data is exempt from the right of access. This may include information which identifies other individuals, or information which is subject to legal professional privilege. The school is also not required to disclose any pupil examination scripts (though examiners' comments may fail to be disclosed), nor any confidential reference given by the school for the purposes of the education, training or employment of any individual.

Pupil requests

Pupils can make subject access requests for their own personal data, provided that, in the reasonable opinion of the school, they have sufficient maturity to understand the request they are making (see section Whose Rights below). Indeed, while a person with parental responsibility will generally be entitled to make a subject access request on behalf of younger pupils, the information in question is always considered to be the child’s at law.

A pupil of any age may ask a parent or other representative to make a subject access request on his/her behalf. Moreover (if of sufficient age) their consent or authority may need to be sought by the parent making such a request. Pupils aged 13 and above are generally assumed to have this level of maturity, although this will depend on both the child and the personal data requested, including any relevant circumstances at home. There are cases when younger children may be sufficiently mature to have a say in this decision.

All information requests from, or on behalf of, pupils – whether made under subject access or simply as an incidental request – will therefore be considered on a case by case basis, and staff should refer all requests to the Bursar.


Where the school is relying on consent as a means to process personal data, any person may withdraw this consent at any time (subject to similar age considerations as above). Please be aware however that the school may have another lawful reason to process the personal data in question even without your consent.

That reason will usually have been asserted under this Privacy Notice, or may otherwise exist under some form of contract or agreement with the individual (e.g. an employment or parent contract, or because a purchase of goods, services or membership of an organisation such as an alumni or parents' association has been requested).

Whose rights

The rights under Data Protection Law belong to the individual to whom the data relates. However, the school will often rely on parental consent to process personal data relating to pupils (if consent is required) unless, given the nature of the processing in question, and the pupil's age and understanding, it is more appropriate to rely on the pupil's consent.

Parents should be aware that in such situations they may not be consulted, depending on the interests of the child, the parents’ rights at law or under their contract, and all the circumstances.

In general, the school will assume that pupils’ consent is not required for ordinary disclosure of their personal data to their parents, e.g. for the purposes of keeping parents informed about the pupil's activities, progress and behaviour, and in the interests of the pupil's welfare, unless, in the school's opinion, there is a good reason to do otherwise.

However, where a pupil seeks to raise concerns confidentially with a member of staff and expressly withholds their agreement to their personal data being disclosed to their parents, the school may be under an obligation to maintain confidentiality unless, in the school's opinion, there is a good reason to do otherwise; for example where the school believes disclosure will be in the best interests of the pupil or other pupils, or if required by law.

Pupils are required to respect the personal data and privacy of others, and to comply with the school's IT Acceptable Use Policy, e-Safety Policy and IT Security Policy and the school rules. Staff are under professional duties to do the same covered under the relevant staff policy.

Data accuracy and security

The school will endeavour to ensure that all personal data held in relation to an individual is as up to date and accurate as possible. Individuals must please notify the Bursar of any significant changes to important information, such as contact details, held about them.

An individual has the right to request that any out-of-date, irrelevant or inaccurate information about them is erased or corrected (subject to certain exemptions and limitations under Data Protection Law): please see above for details of why the school may need to process your data, and who you may contact if you disagree.

The school will take appropriate technical and organisational steps to ensure the security of personal data about individuals, including policies around use of technology and devices, and access to school systems. All staff and governors will be made aware of this policy and their duties under Data Protection Law and receive relevant training.

This policy

The school will update this Privacy Notice from time to time. Any substantial changes that affect your rights will be provided to you directly as far as is reasonably practicable.

Queries and complaints

Any comments or queries on this policy should be directed to the Bursar at bursar@norwich-

If an individual believes that the school has not complied with this policy or acted otherwise than in accordance with Data Protection Law, they should utilise the school concerns and complaints procedure and should do so by writing to the Head Master. The school can also make a referral to or lodge a complaint with the Information Commissioner’s Office (ICO), although the ICO recommends that steps are taken to resolve the matter with the school before involving the regulator.


Use of Cookies Policy

This Policy is intended to provide information to those using the school's website, about which cookies are being used, what the information is used for and how long it is stored.

Why does Norwich School use Cookies? put small files (known as 'cookies') onto your computer/device to collect information about how you browse the site. This enables us to understand how the site is used and to make improvements.

Cookies are used to:

  • measure how you use the website so it can be updated and improved based on your needs
  • remember the notifications you have seen so that we don't show them to you again. cookies are not used to identify you personally.

You will have seen a message on the site informing you that the site makes use of cookies the first time you visit the site and until such a time that you dismiss this notice. Once   dismissed, you will not see this notice again unless you remove all the cookies norwich­ has set.

How cookies are used on
The following section describes which cookies and how they are used on norwich­

Measuring website usage (Google Analytics)
We use Google Analytics software to collect information about how you use norwich­ We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

  • the pages you visit on
  • how long you spend on each page
  • how you got to the site
  • what you click on while you are visiting the site
  • We don't collect or store your personal information (for example your name or address) so this information can not be used to identify who you are.

We don't allow Google to use or share our analytics data. You can opt out of Google Analytics cookies by clicking here.

Google Analytics uses the following cookies:





This helps us count how many people visit by tracking if you have visited before.

2 years


Used to manage the rate at which view pages requests are made

24 hours


This helps us count how many people visit by tracking if you have visited before.

24 hours

The application server software used creates two cookies that are used to track your session whilst you are on site so that you remain logged into the site for the duration of your visit.





Used in conjunction with cftoken this cookie helps to uniquely identify a client device to enable the site to maintain user sessions variables



Used in conjunction with cfid this cookie helps to uniquely identify a client device to enable the site to maintain user sessions variables


The cookies listed below are also used on the Norwich School site:





This lets us know you consent to the cookies on this website and that you consent to them

30 Years


Embedded forms provided by Blackbaud Hosting. Their cookies will track only your activity relating to your online activity on these forms



Embedded forms provided by Blackbaud Hosting - Undefined by the provider

1 hour


Used by the Mura CMS to track visits to the site

30 Years


Embedded forms provided by Blackbaud Hosting Their cookies will track only your activity relating to your online activity on these forms



This cookie is used by LinkedIn for advertisement analytics

1 month


This cookie will help deliver our advertising to people who have already visited our website when they are on Facebook or a digital platform powered by Facebook Advertising.

3 months


This cookie is used by LinkedIn for identifying the Browser ID. It is set from LinkedIn share buttons and ad tags.

2 years


Contains a unique browser and user ID, used for targeted advertising.

3 months


Embedded forms provided by Blackbaud Hosting - Undefined by the provider



Session-based cookie used for Sign-in with LinkedIn and/or for LinkedIn follow feature



Session-based cookie used for Sign-in with LinkedIn and/or for LinkedIn follow feature



This cookie is used for routing from Share buttons and ad tags

5 mintues


A boolean value to determine if a mobile view of the site should be shown

30 Years


Embedded forms provided by Blackbaud Hosting - Undefined by the provider



These cookies are used to show you advertising messages that are more relevant to you.

1 year


These cookies are used to show you advertising messages that are more relevant to you.

3 days


Embedded forms provided by Blackbaud Hosting - Undefined by the provider

1 year


This stores the currently selected categories on the calendar



This stores the currently selected end date of the calendar



This stores the currently selected start date of the calendar



Used by YouTube (Google) for storing user preferences and other unspecified purposes

24 hours


Used by YouTube (Google) for storing user preferences and other unspecified purposes

6 months


Used by YouTube (Google) for storing user preferences and other unspecified purposes